Frequently asked questions

YogSpace is a marketplace connecting students with credential-verified yoga instructors for live 1:1 online sessions, specialising in back pain relief, prenatal, and restorative yoga.

Every instructor submits their Yoga Alliance registration (minimum RYT-500), which is cross-checked against the registry before their profile goes live. See our Trust & Safety page for the full process.

A device with a camera and microphone, a stable internet connection, and enough space to move safely. Your instructor will tell you if any props (blocks, a bolster) are helpful for your session.

Browse instructors by specialty, choose an available time slot, complete a short intake form, and pay securely at checkout. Your session link arrives instantly.

Yes, for free, as long as it’s 12+ hours before the session and your instructor has an open slot. Within 12 hours, only your instructor can move it, and you can decline the new time up until the original start.

You’re entitled to a full refund to your wallet and priority rebooking with another verified instructor in the same specialty. See the Cancellation Policy for details.

Payment is collected securely at checkout via our payment processor. We do not store your full card details.

Refund eligibility depends on when you cancel relative to the session start time. Full details are in the Cancellation Policy. Refunds are credited to your wallet, ready to use on your next booking.

You can reschedule anytime, including right before a session starts, as long as you move it to a genuinely open time. Cancelling outright is only available 12+ hours before the session starts.

We track your cancellation and reschedule-decline rate over a rolling 90-day period. If it gets too high once you’ve had enough bookings for the rate to be meaningful, your profile is temporarily hidden from new students in search, existing students can still book you. There’s no suspension or ban tied to this; it lifts automatically once your rate improves.

Yes. When you reschedule a session, the student is notified immediately and can decline it, up until the original session’s start time, for a full refund. If they don’t respond, the new time is automatically confirmed.