Refund & Cancellation Policy

Cancelling a Session

When you book a Session, the exact cancellation terms — how far in advance you can cancel for a full refund, the partial-refund window after that, and the point after which cancellation is no longer possible — are shown to you at checkout, before you pay. Those terms, as displayed at the time of your booking, are what apply to that Session.

If you cancel within the full-refund window, you receive an automatic full refund to your original payment method (or as platform credit, if you paid using platform credit). If you cancel within the partial-refund window, you receive an automatic partial refund. If you cancel after that window, no refund applies. All of this happens automatically the moment you cancel — no manual review is needed.

If your instructor doesn't show up

If your instructor fails to attend a scheduled Session, you can report it in-app once the platform's grace period after the scheduled start time has passed. Once reported, you receive an automatic full refund to your original payment method. This is not a manual process — the refund is issued as soon as the report is submitted.

If you don't show up

If you don't attend a Session you booked, there is no refund — your instructor still receives their earnings for that Session. Repeated no-shows may also affect your ability to book future Sessions.

Disputes

If you and your instructor disagree about what happened with a Session (quality, conduct, or anything else not covered by the cancellation or no-show rules above), you can raise it through the in-app dispute process. Funds related to a disputed Session may be held while we review it. We'll ask both sides for their account before making a decision — this part of the process is a manual review by our team, not automated.

How to reach us

Use the in-app cancellation, no-show, or dispute flow for anything covered by this policy, or contact support directly.